I want to buy…
Can I buy an item if I don't live in the United States?
Not yet! The ReJuice service powered by Recurate is not currently available to buyers anywhere outside of the US & CA. We are unable to fulfill international shipping orders.
How do I pay for a preloved item?
You will pay via our secure checkout in the same way as with any Juicy Couture order. Simply "Add to Cart" and proceed through the checkout as usual.
How long does shipping take?
We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number, and typically arrives within 3-5 days of being shipped.
What should I do when I receive my order?
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!
Can I return my preloved purchase?
All preloved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at firstname.lastname@example.org.
Why should I shop here?
Why should I shop here?
ReJuice is the dedicated marketplace for buying and selling Juicy Couture products you love over and over again. We’ve created this community experience for finding and purchasing our preloved items.We review all submissions for authenticity and quality to ensure you are purchasing only preloved Juicy items.
What can I find in Juicy Couture’s ReJuice Collection?
You will find real Juicy Couture customers selling their preloved garments. These preloved Juicy pieces will ship directly to you from another Juicy customer upon purchase.
I want to sell…
What can I sell?
You can sell most Juicy Couture products through our preloved program. Once approved, we will place it in the ReJuice Collection for any customer to purchase.
Note: Some items from our current and core collections may not be approved to be sold at this time. Feel free to reach out to email@example.com with any questions about your listing.
How do I sell my preloved item?
Log into your Juicy Couture account (create an account if you don’t have one) and click "Sell ReJuice". Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.
Juicy Couture reviews all preloved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!
How is my product approved?
Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:
- Your pictures: so they are accurate and high quality
- Blemishes or quirks: to make sure they are accurately described
- The condition you selected: to make sure it accurately reflects your images
- The product: to make sure it is an authentic piece
How should I price my item?
We will give you a price recommendation based on the original price and condition. You’re welcome to adjust this price, but we will recommend a price based on the item’s condition. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by Juicy Couture.
Can I sell an item if I don't live in the United States?
Currently, we offer the ReJuice collection in the US only.
How is shipping handled?
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 10 days, your transaction will be canceled. You do not have to pay extra for shipping.
Pack your items along with their respective labels and a thank you note. Drop it in the mailbox or at the nearest US Post Office. Also, you can schedule a free USPS package pickup.
How should I prepare my item once it’s sold?
If you’re selling items, ensure it’s in its best quality. Make sure your clothing is laundered. Give shoes and bags a good clean and make sure there’s nothing left in any pockets. Write a note to your seller to include in your package. The best pieces come with their stories.
What packaging should I use?
Your packaging should fit the size and shape of your item while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials. Note: you can use a USPS box, available for free at any post office.
How and when will I be paid?
You will receive 100% of the sale price of the item through Juicy Couture store credit. That way you can purchase even more of the Juicy you know and love. You, as the seller, will only be paid for your item after it has been delivered and confirmed. When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment through Juicy Couture store credit.
How does the store credit work?
We issue store credit as a gift card to be redeemed at juicycouture.com. You’ll receive the code via email upon selecting the credit option. When shopping with Juicy again, select payment through a gift card and enter the code in the box. Feel free to peruse new items and the ReJuice collection with your full balance. Our Juicy Couture gift cards never expire and can be applied to multiple transactions.
How should I take photos of my item?
Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back, and any imperfections on the item. If possible please take a picture of the sewn-in tag at the neckline and/or the price tag if you still have it.
Why should I sell my items on ReJuice?
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history.
ReJuice is the official marketplace for buying and selling your preloved products from Juicy Couture. This is where our community lives, and where YOU the customer can interact with one another.
What if my item is not in my purchase history?
Not a problem! If you received a Juicy Couture item as a gift, purchased from a third-party seller, or purchased your Juicy prior to June 2021, navigate into your Juicy Couture account just as normal. When you see your purchase history, locate the button that says “Sell Another Item”. Fill out the form and submit, we’ll take care of the rest!