Return Policy

Juicy Couture accepts returns of unworn, unwashed, and unaltered merchandise with tags attached within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

• Be unworn, unwashed, and unaltered

• Have all original tags attached

• Be returned in their original condition and packaging
  

Non-Eligible Returns

The following items/orders are not eligible for return through our U.S. return portal:

• Orders placed on international websites

• Purchases made through third-party retailers (department stores, resellers, or any site other than juicycouture.com)

• Items marked FINAL SALE

Any merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Shipping & Processing

• Original shipping fees are non-refundable.
• Return shipping rates may vary depending on your location. 
• If you use our provided return shipping label, the cost of the label will be deducted from your refund.
• Please allow 5-7 business days for processing once your return has been delivered to our warehouse. 
  

Incorrect or Defective Items

If you received the wrong item or defective product, please contact us immediately at:

• Email: support@juicycouture.com
• Phone: (800) 250-3103

Klarna Orders

If your order was paid for using Klarna, your refund will be automatically sent to Klarna once processed and reflected in your updated payment plan. For additional details regarding your payment schedule, please contact Klarna directly.

If your return meets the requirements above, please proceed:

START A RETURN

Reshop

What is Reshop?

Reshop is a service that allows us to offer our customers instant refunds. When you elect to get a refund with Reshop, you’ll create an account and finish getting your money directly with them – right away! Here is how it works!

When will I get my refund?