Return Policy

Juicy Couture accepts returns of unworn, unwashed, and unaltered merchandise with tags attached within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn, unwashed, and unaltered

  • Have all original tags attached

  • Be returned in their original condition and packaging

Non-Eligible Returns

The following items/orders are not eligible for return through our U.S. return portal:

  • Orders placed on international websites

  • Purchases made through third-party retailers (department stores, resellers, or any site other than juicycouture.com)

  • Items marked FINAL SALE

Any merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

How to Start a Return

To begin your return, visit our return portal here.

When your return is registered, you will receive:

  • A return shipping label
  • A packing slip 

Important:

The packing slip must be included inside your return package. Returns received without a packing slip may experience processing delays.

Return Shipping & Refund Options

Customers are responsible for return shipping costs.

Refund to Original Payment Method

If you choose a refund to your original payment method:

  • A $7.95 return shipping fee will be deducted from your refund
  • Please allow 5-7 business days for processing once your return has been delivered to our warehouse.
  • Original shipping charges are non-refundable.

Refund via Gift Card

If you choose a gift card refund:

  • You will receive the full refund amount
  • No return shipping deduction will apply
  • Please allow 5-7 business days for processing once your return has been delivered to our warehouse. 
  • Original shipping charges are non-refundable.

    Incorrect or Defective Items

    If you received the wrong item or believe your product is defective, please contact our Customer Support team immediately so we can assist you.

    Products marked as "FINAL SALE" cannot be returned for an exchange, refund, or store credit.

    Klarna 

    If your order was paid for using Klarna, your refund will be automatically sent to Klarna once processed and reflected in your updated payment plan. For additional details regarding your payment schedule, please contact Klarna directly.

    Reshop

    What is Reshop?
    Reshop is a service that allows us to offer our customers instant refunds. When you elect to get a refund with Reshop, you’ll create an account and finish getting your money directly with them – right away! Here is how it works!

    When will I get my refund?
    We’ve partnered with Reshop to enable instant refunds. If eligible, you can get your refund from Reshop immediately - even before you ship back your item(s.).

    Have any further questions?
    Check out Reshop's Help Center here or reach out to their Support team at info@reshop.com!

    If your return meets the requirements above, please proceed:

     

    START A RETURN